Be
prepared for your calls (items to have handy when making calls)
- Sales Receipts
- Completed Drawing Slips
- Follow up List
- Catalog
- Current and next month’s guest and host specials (if you create them)
- An outline of what you want to say
- Calendar with open Show dates circled
- Calculator / pen
Script Suggestions
Hi,
this is___________________with Jamberry Nails.
Have you got a minute? I am not
sure if you know, but I have started with an amazing new company called
Jamberry Nails. Have you heard of it?
Have
you tried them?
How
did you hear about Jamberry?
Have
you been to a show?
No
Well,
Jamberry Nails are vinyl nail shields unlike any other. They are applied with heat and pressure, last
2-3 weeks on fingers, 4-6 weeks (or longer) on toes, and come in over 250
colors/styles to suit everyone’s taste.
I’d LOVE to have you be one of the first hosts to show Jamberry off to
your friends. Can I talk you into some
free sets for hosting?
CUSTOMER CARE CALLS!!
Hi,
this is___________________with Jamberry Nails.
Have you got a minute for a quick update?
I
haven’t talked with you since __________’s party. So, this is what I call my “Nakie Nail”
call. I’m checking to be sure your
shields have arrived and you are no longer suffering from Nakie Nail. Have you had a chance to apply your first
full set?
(listen and respond
appropriately)
I have some great sales
and Host specials coming up in the next few months…..
- would having a get together of your own be
something you’d consider in the future?
- would you be interested in getting free shields
just by having me come to your house and show your friends Jamberry Nails?
MAYBE ON DOOR PRIZE
SLIP or A MAYBE FROM ANOUTHER SOURCE!!
Hi, this
is___________________with Jamberry Nails.
I’m making some courtesy calls tonight and I have your DPS here and I
see that you’ve checked maybe to hosting a party.
- Would you like me to explain how having a show
works and hear about my future host specials?
SENT OR TOOK A SAMPLE
FOLLOW UP
Hi, this
is___________________with Jamberry Nails.
Have you got a minute? I know you received a sample from me last week……what
do you think of it? You may need to offer guidance or application direction/assistance.
- would you be interested in earning free shields by
having me come to your house show Jamberry off to your friends?
You can finish every call with these few sentences:
Thanks so much for taking the time to talk with me
today. I truly appreciate your business.
Don’t hesitate to call me when you need anything. My phone number
is________ and my Personal Web Site
is ______________.
Always offer the option to place an order.
Don’t forget to check about future possibilities….
BOOKINGS AT THE SHOW
What you do before,
during and after your shows will determine whether or not people want to book
their own show.
Before- Arrive 30 minutes before so that you are all set
up as guests arrive (BE ON TIME)
- As guests arrive, chat with them. Ask about them…..how they know the
hostess, summer plans, things like that.
In my experience, THEY will start the Jamberry conversation with you
and you can take it from there.
- Thank your host (make her feel special and
appreciated)
- Mention the FREE shields the host will receive
- If you create your own monthly host/guest
specials, talk about them
- BE ENTHUSIASTIC AND EXCITED ABOUT THE PRODUCT AND
WHAT YOU DO
- KISS - Keep it simple sweetie
- Do something fun (game, drawing)
- Find a spot to sit with 2 chairs to take orders
and have each sit with you one-on-one to review her order
- If they did not do buy 3 get one free, be sure to
remind them of the special
- Ask everyone “Can I talk you into some free
sheets?” or “Did you know that if you collect just 5 orders, you will get
at least one free sheet?” or “Would
you like to show Jamberry off to your friends?” If you don’t ask you will not get the
bookings. DO NOT LOOK AT PRIZE
SLIPS FOR WHAT THEY CHECKED. DO NOT
ONLY ASK THOSE THAT CHECKED YES OR MAYBE.
(See “Overcoming Objections” for words to say)
- Get a date penciled in for home shows and
opening/closing dates for catalog shows
- Follow the same replies for Yes, No, and Maybe
that you would from the phone call script.
- If they are a firm no, ask them to be a part of
your referral program. Tell them “I
do have a referral program that would still benefit you then.” Briefly explain your program and hand
them a referral packet. (Enrolling someone in your referral program is the
next best thing to a booking.)
OVERCOMING OBJECTIONS
No
No problem at all……I always like to make sure I offer the chance to everyone. Just out of curiosity….is that No not ever…..or is it just not now?
- so, is having a show in the future something you
might like to do?
- would you like me to explain how having a show
works…and then you can better decide if it’s something you’d be interested
in in the future?
Maybe, but not now
- would sometime in the spring/fall be better – we have a new catalog coming out in March/September….would you like me to touch base with you closer to that time?
I’m way too busy…..
- No problem at all……..would sometime in the
spring/fall be better – we have a new
catalog coming out in March/September….would you like me to touch base
with you closer to that time?
Yes, but now right now – everyone is way too busy…..
- I’m happy to hear that you want to have a
show…..and certainly anytime is great.
Actually, this time of year might be worth considering…….
I
do my shows during the week and find that my hosts get fantastic attendance
because everyone is so social at this time of year. Or
This
time of year everyone seems more relaxed.
There’s no homework to worry about or early bed times. It stays light longer which makes everyone
feel less rushed. Or
Everyone
loves to show off their decorated homes and it’s a great time to socialize,
plus this is a unique opportunity to socialize and shop at the same time. A chance to sit down and shop from your seat
not from your feet! Or
I’ve
been offering Sat. morning brunch/mimosa parties. It’s a great way to start off the day! You sleep in, bop in for something yummy,
socialize a bit, and leave with cute nails with the rest of your day free.
Yes, I’m not sure when… I need to check my calendar…
- Fantastic, would something in
_______________work?
- I hold shows on ____________________(days of the
week), is there a day of the week that you think might fit better with
your schedule? (share which dates
you have open and try to get them to pencil one in)
- I know how busy life gets….if I don’t hear from
you in a few days, I’ll give you a quick call to firm it up
- You might find it easier for your friends if you
bounce off a specific date and then they’ll be able to more easily answer
you yes or no. Normally people need
to know an actual date before they answer Yes or No. Is there a day of the week that fits
your life better? We could even
roughly pencil in a date and then change it if we need to.
- Can I give you some suggestions on what you might
want to say to your friends?......Tell them you are having a brand new
type of show where they get do their very own nail art that is as easy as
using a hair dryer it….the more excited you are about having it…the more
interested they will be to come….does that sound like something that would
work for you?
- I totally understand….of course you want to get a
nice turn out…..So, if your friends were into it would hosting a show
be something you would like to do?
(write your own response)
LEAD LIST OF 200
What
type of call do you need to make to each person on your lead list? Set a goal to make at least 5 calls a
day. Calls are generally quick and the
one thing we all hate the most. Nothing
above is intrusive or annoying, especially the follow up calls. You have a reason to call. So, start with the Intro calls and the rest
will be a breeze. 5 a day is not a lot
and personal contact will yield better responses than email, text and Facebook.
grt
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